Victoria, BC - 540 John St

BC - 540 John St, Victoria - 1/27/12

The service I received from Boyd was exceptional! They made the process effortless ...I will be a repeat customer for sure! Thank you for everything! Tanya Yilla

Tanya Y

BC - 540 John St, Victoria - 1/13/12

I just picked up my car after having some body work completed. I dealt with both Jamie and Michelle. They were super friendly and helpful. The entire process was seamless. Thanks very much!!

sally g

BC - 540 John St, Victoria - 9/15/11

Our 1999 Ford Escort looks amazing. The interior looks great and smells like a new car, which is fantastic. The body work is wonderful. We are very pleased. Thank you for your excellent service.

Tessa T

BC - 540 John St, Victoria - 9/12/11

Glen was professional and approachable. A courtesy car was readily provided. Service was prompt and the finished work was great.

Sandy T

BC - 540 John St, Victoria - 8/29/11

I found Boyd Autobody Staff to be courteous, efficient maintaining great communication with me at all times. More extensive repairs were required once the vehicle was examined at repair time. Boyd Autobody staff ordered the initial required parts which were available within one week and an appointment for repair was initiated. I was told by the manager of Boyd Autobody at the initial assessment of the vehicle that more extensive repairs may be required once the vehicle was examined at repair time. I was rear ended while at a very backed up intersection August 5, 2011 and I found the accident and damage to my vehicle very traumatic. Glenn Harlle, manager at Boyd Autobody was very understanding and supportive. The vehicle required to be in the shop another week while the required parts were obtained. A rental vehicle had been supllied by my ... insurance company. Boyd Autobody also provided a call to me a few days after the vehicle repairs to be certain I was satisfied with my vehicle and repairs. I was extremely satisfied with the service provided by Boyd Autobody and Glass, 540 John Street, Victoria BC. read more

Lorna T

BC - 540 John St, Victoria - 8/9/11

"I have gone to Boyds on John St. for three auto body repairs this year: Two for my Acura and one for my Mother in Law's Mazda. I have been most satisfied with friendly service and workmanship from Glen the manager,to receptionist, quality of shop work...right down to "Mark" who insisted on washing my car one more time before leaving the lot. I bring the car in damaged and dirty and I get it back well repaired, polished and clean (inside and out). I would not hesitate to recommend Boyds to my friends. Regards,"

Cliff W

BC - 540 John St, Victoria - 8/8/11

"I have a 2009 Pontiac G5 and while in a parking lot, the side of my car was key'd". I took it to your shop at 540 John St. Glenn Hartle came out and told me exactly what needed to be done to have my car looking like new. There was no doubt in my mind that he knew his business. He made the whole experience much better. If I have any more car problems, I'll definitely take it in and see Glenn. I've told my friends and family about my experience and I just want to give a big thank you to Glenn. He is a great employee.....knows his stuff.....as did the autobody guys who worked on my car. THANK YOU!!!!!"

Bev A

BC - 540 John St, Victoria - 8/5/11

On Thursday, August 4th, 2011 I was travelling eastbound in a BC Hydro Fleet vehicle on Hwy 1 in Victoria when when the front passenger window imploded. (ARI) Automotive Resources International referred me to Boyd Autobody and Glass along with another service supplier. I made contact with Jeremy Harms of your John Street, Victoria location and he stated the window could not be replaced this date (late afternoon) and he would assist by having the glass fragments vacuumed from the van and cover the open window. The reason for this interim solution was that my home base is in Nanaimo, 120 kms north of Victoria. I arrived at your John Street location and was greeted by Jeremy. He immediately had the van cleaned and window covered allowing me to travel back to Nanaimo. Mr. Harmes should be commended for the immediate solutions/options provided ... to me. His professional, calm, sincere and courteous manner was very much appreciated, is a credit to Boyd Autobody and Glass and a great example of customer service very much in line with your ISO 9001:2008 accreditation. In closing, I would appreciate that you convey my sentiments to Mr. Harms for a job well done. read more

Barry H

BC - 540 John St, Victoria - 7/23/11

My car was hit from the back and the rear bumper and fender had to be fixed. Boyd Autobody did a nice job on the repairs in one day and gave me a loaner. Damage was covered by ICBC. I had the same repair done on the rear bumper about a month ago when someone did a hit and run on my car while I was the grocery store.

Maria B

BC - 540 John St, Victoria - 7/14/11

The repairs were completed very expertly and professionally. The part of the car repaired looks like new. The manager took time to explain the process and costs involved. I am very satisfied with this repair.

Bryan W

BC - 540 John St, Victoria - 7/8/11

We were totally delighted with service from first momint entering your Victoria office. Jeremy was the assessor who went with me to look over damage. He was gracious and very professional. The loan of one of your Toyota's was most welcome -- I did not have to deal with car rentals. Michelle had confirmed that ICBC had waived the deductible -- as there was some doubt as to whether the person responsible for the accident had contacted ICBC. The car was spotlessly clean inside and out and the repair job looks great Many thanks.

Harold W

BC - 540 John St, Victoria - 6/28/11

The only place to get your car repaired, I have used Boyd's on a few occasions and each time I find them fabulous. You can find very few places these days that even know what customer service is let alone actually give any and these guys know it well. I have always been treated royally. They have a very calming effect on you when you are in the trauma on an accident, you just know they are your friends and are working on your behalf. Way to go Boyd's I will pass you name on to anyone in need of your service but hope I won't need you again. Blessings and keep up the exceptional work

Catherine M

BC - 540 John St, Victoria - 6/26/11

Fantastic workmanship! Great, friendly staff, and a surprise - a spotless total polished detailing upon pick-up. I am fussy and it was a fantastic job all around. Thank you Glenn and your great Boyd team!

Debbie H

BC - 540 John St, Victoria - 6/20/11

I had my front bumper replaced at Boyd auto body in Victoria at John st. As always Michelle was awesome in getting things going for me when I arrived at Boyd for my repair. Michelle is a sweetheart who is friendly, polite, and efficient at reception. Obviously she is a very valuable asset to your company! After the awesome reception, Glen who is also amazing in his professional, friendly and knowledgeable manner took over helping me with my repair. He assessed the damage and provided me with the information on the cost of replacing my bumper. Glen has been exceptional in advising me with repairs to my vehicles over the past few years! Once Glen finished assessing the damage and arranging my repair he turned me over to Michelle who arranged a courtesy vehicle for me. The reason I return to Boyd when I require repairs to my vehicle is the ... awesome customer service experience at Boyd auto body in Victoria at John st. I will recommend Boyd to anybody that talks to me about auto body repairs. In fact I have had many strangers stop me to look at my car and ask questions about the year of my vehicle. They give me complements on the way my vehicle looks. Often I have conversations with people admiring my vehicle, answer their questions about the year, performance and any problems I might have had. During those conversations I always tell them that Boyd painted my after market scoops and repaired my bumper. I advise them to have Boyd do painting or repair if they ever need auto bodywork done on their cars. I will gladly recommend Boyd in Victoria to anyone asking me about repairs to their vehicles. I will certainly praise the staff at Boyd in Victoria during those recommendations! read more

Ray P

BC - 540 John St, Victoria - 6/9/11

Friendly and helpful staff Job completed on time as promised and vehicle was cleaned inside and out Excellent workmanship on body repair Would not hesitate to recommend to others Another satisfied customer !!!!

Karl M