Vancouver, BC - 1111 - 73rd Ave

BC - 1111 - 73rd Ave, Vancouver - 3/23/12

The repairs and service was excellent. Robin and the rest of the staff were very helpful in answering my questions and providing alternatives including calling ICBC. I found the service to be very organized and professsional.

John L

BC - 1111 - 73rd Ave, Vancouver - 3/23/12

Today 23Nar12 I was recommended by my auto service company OK Tire at Oak & Marine Drive to see Boyd Autobody about my little problem with my BMW Convertible spoiler. Robin Soni (1111West 73rd Avenue, Vancouver) had a look at the spoiler damage which was interfering with my tire and said he would try to fix it for me. About 15 minutes later he had screwd the problem piece, solved my problem and did not charge me for this service ... as he had said to me at the beginning. Based on this fantastic customer service, I will certainly use Boyd Autobody for all of my future needs and will recommend them to all of my clients and collegues. Great Customer Service !!!!

Rick B

BC - 1111 - 73rd Ave, Vancouver - 3/22/12

Excellent service. Timely repairs, and Robin has been extremely helpful in terms of driving me from the shop to my work place nearby. Job completed to satisfaction. Thank you.

Marco Y

BC - 1111 - 73rd Ave, Vancouver - 3/21/12

Boyd was recommended to me by my Dealership. I was not very pleased that the dealer would not fix my car after being rear ended, but the dealer contacted Boyd on my behalf to give notice that I would need a courtesy car. The next day I received a call from Robin at Boyd, much to my surprise...as I was avoiding calling due to my disappointment that the dealer would not fix my car. Robin was very helpful, and we set up an appointment for the next business day. On the appointment day, I was greeted by very friendly and welcoming staff. I was also pleasantly surprised that Robin was proactive in ordering the parts in advance due to the photographs I sent from the accident. This meant I would not be without my car for more than a couple days, as Robin still need to check if there was any hidden damage. I was expecting the car to be ready in ... two days and once again much to my surprise Boyd called later that day to say, its possible the car will be ready the next day. The next day I received the call that my car was completed....I was very very happy. However I would not be able to collect the car until the following day. This was not a problem for Boyd at all. I would definitely return to Boyd if I had any other issues and I could highly recommend this location. Great staff! read more

Nicky B

BC - 1111 - 73rd Ave, Vancouver - 3/20/12

Overall excellent service! The staff were friendly and very helpful. The quality of the work on my vehicle outstanding. Thank you.

Peter G

BC - 1111 - 73rd Ave, Vancouver - 3/19/12

All the staff were helpful and friendly immediately following my accident. I was provided a courtesy car and assistance in dealing with both ICBC and my personal insurance company. An excellent company and the staff are exceptional.

PH G

BC - 1111 - 73rd Ave, Vancouver - 3/19/12

Great repair work, thorough, fast, courteous service, great communication. I will definitely recommend in the future!

Jordan P

BC - 1111 - 73rd Ave, Vancouver - 3/18/12

The entire staff was very friendly, and helpful. It was a very positive experience for me. They got the job done quickly, were easy to reach for questions, and made sure to keep me updated on my car's status. Thank you for all your help!

Nick S

BC - 1111 - 73rd Ave, Vancouver - 3/15/12

Staff was very friendly and helpful. Cleaned my car when they were done. Would not hesitate to return for other work or recommend to a friend.

Sandra J

BC - 1111 - 73rd Ave, Vancouver - 3/14/12

Both Mandy and Rose offered great customer service. My SUV was fixed quickly and looks great

Kim R

BC - 1111 - 73rd Ave, Vancouver - 3/7/12

Straightforward, with extra help and good advice. Thanks

Albert R

BC - 1111 - 73rd Ave, Vancouver - 3/7/12

The service was great. Very responsive, proactive, friendly and helpful. Thanks

Derrin C

BC - 1111 - 73rd Ave, Vancouver - 3/5/12

Please excuse my delay in sending you this letter. Last fall I was unfortunate to be involved in a rear-end collision which I might add was only the second time I have been involved in a car accident since I started driving in 1969. I currently have Auto Insurance with both ICBC and Family Insurance but I hardly knew how to start the process of getting my car repaired. I was both shocked and confused when I did not have to take my car to the ICBC Claim Centre and the agent from Family Insurance gave me the option of where I would take my car to be repaired. I chose Boyd simply because it was so close to my home. I did not have any previous knowledge of your company but I will admit that when I pulled up in front of your shop in South Vancouver, I was convinced that my brand new car would never be the same as the result of this accident. ... When I walked in the door at 7:30 am, I was greeted by a very pleasant receptionist who spent approximately 2 minutes collecting my paperwork, collected my keys, asked me to help myself to a fresh cup of coffee and said that the car rental company would be here shortly to take me to my loaner car. I doubt that I had even finished half the coffee when the agent from the car rental company arrived and off we went to his office which was only a few blocks away. I believe I was on my way to work in less than 30 minutes and arrived in Surrey being only a few minutes late for work. Nothing was complicated that day. I enjoyed driving a lovely vehicle that was comparable if not superior to my own car and I hardly noticed the difference for approximately one week while your company repaired my car. When I received a call from your office to advise me that my car was ready I had some trouble finding the location of the car rental company so I called your office. Again, I was met with the utmost of courtesy over the phone and your staff told me to just come back to the Boyd Repair Centre and they would have the car rental agent come and pick up the loaner from your office. It took me less than 5 minutes to come into your office, sign one document, retrieve my keys and I was off and away without even a blink of my eye! It is approximately 6 months later and I have not heard a squeak, a groan or seen even a speck of damage to remind me that my car was in an accident that cost several thousand dollars to repair the back cargo door, rear bumper and some other significant repairs. Best of all, I never had to pay even one penny towards this repair as the accident was deemed to be the fault of the other driver. I want you to know how much I appreciate how your company made this unpleasant experience seem like it never happened at all!. I extend my sincerest gratitude to all of the people who had something to do with this minor miracle. I will most certainly recommend your company to anyone I ever meet who is looking for auto body repairs. read more

Michael K

BC - 1111 - 73rd Ave, Vancouver - 3/3/12

excellent service & attention..Robin & Rose expedited our repair quickly & very efficiently. VERY FRIENDLY GERRY YOSHIHARA

gerry y

BC - 1111 - 73rd Ave, Vancouver - 3/3/12

Dear Sir or Madam: Please excuse my delay in sending you this letter. Last fall I was unfortunate to be involved in a rear-end collision which I might add was only the second time I have been involved in a car accident since I started driving in 1969. I currently have Auto Insurance with both ICBC and Family Insurance but I hardly knew how to start the process of getting my car repaired. I was both shocked and confused when I did not have to take my car to the ICBC Claim Centre and the agent from Family Insurance gave me the option of where I would take my car to be repaired. I chose Boyd simply because it was so close to my home. I did not have any previous knowledge of your company but I will admit that when I pulled up in front of your shop in South Vancouver, I was convinced that my brand new car would never be the same as the result ... of this accident. When I walked in the door at 7:30 am, I was greeted by a very pleasant receptionist who spent approximately 2 minutes collecting my paperwork, collected my keys, asked me to help myself to a fresh cup of coffee and said that the car rental company would be here shortly to take me to my loaner car. I doubt that I had even finished half the coffee when the agent from the car rental company arrived and off we went to his office which was only a few blocks away. I believe I was on my way to work in less than 30 minutes and arrived in Surrey being only a few minutes late for work. Nothing was complicated that day. I enjoyed driving a lovely vehicle that was comparable if not superior to my own car and I hardly noticed the difference for approximately one week while your company repaired my car. When I received a call from your office to advise me that my car was ready I had some trouble finding the location of the car rental company so I called your office. Again, I was met with the utmost of courtesy over the phone and your staff told me to just come back to the Boyd Repair Centre and they would have the car rental agent come and pick up the loaner from your office. It took me less than 5 minutes to come into your office, sign one document, retrieve my keys and I was off and away without even a blink of my eye! It is approximately 6 months later and I have not heard a squeak, a groan or seen even a speck of damage to remind me that my car was in an accident that cost several thousand dollars to repair the back cargo door, rear bumper and some other significant repairs. Best of all, I never had to pay even one penny towards this repair as the accident was deemed to be the fault of the other driver. I want you to know how much I appreciate how your company made this unpleasant experience seem like it never happened at all!. I extend my sincerest gratitude to all of the people who had something to do with this minor miracle. I will most certainly recommend your company to anyone I ever meet who is looking for auto body repairs. Sincerely Michael Kalmuk read more

Michael K