Richmond, BC - 12211 Bridgeport Rd

BC - 12211 Bridgeport Rd, Richmond - 10/29/12

"The Manager and staff are incredible. Rishi Bakshi has given "service" a whole new definition. From the first phone call to book an appointment until the time I received my car back, Rishi could not have done anything more for me. He told me he would take care of everything and he did. I left feeling that my car was in good hands. I received 2 subsequent calls to give me updates and my car looks absolutely wonderful! Rishi is knowledgeale, courteous and willing to go the extra and then some. I would recommend this shop without hesitation."

Deborah P

BC - 12211 Bridgeport Rd, Richmond - 10/27/12

Boyd Autobody and glass is the only car place I will now go! I worked directly with Rishi and he took care of all the details - everything from arranging a tow truck to pick up my car, to setting up a rental car for the time my car was being worked on, to finding me the best parts, best price, and quality service. He followed up with emails and calls to ensure the quality of the repair and keeping me informed on the work being done. He explained at length the damage to my car and what was necessary to make my car safe to drive. He eliminated all unnecessary costs and was a pleasure to work with. I have never received such quality service at an autobody shop and would recommend the Boyd on Bridgeport to everyone - in fact I grabbed a stack of Rishi's business cards to pass to my friends. Quality car repair at a good price is hard to find, ... especially with such quality people going above and beyond for their customers. thank you so much Boyd Autobody, Erin McLeod - Bronze medalist, London 2012, Women's soccer Goalkeeper read more

Erin M

BC - 12211 Bridgeport Rd, Richmond - 10/25/12

Rishi, your manager at the Richmond location, was most helpful and did his absolute best to insure we were satisfied with the repairs done to our Rav4. He did more than we asked and kept us informed along the way. Our car was ready before promised. He and his team exceeded our expectations. Well done! Our Rav4 looks like new.

Rick B

BC - 12211 Bridgeport Rd, Richmond - 10/25/12

Over the last year, I have had numerous repairs done to my fleet trucks, at this location, each time the service was exceptional. From body work to glass repairs, the team at Boyd's have been super helpful dealing with my needs and time restraints. I would recommend this location to anyone in the lower-mainland. Thanks!

Wayne W

BC - 12211 Bridgeport Rd, Richmond - 10/23/12

Overall Excellent service and experience. Been handled by MATT BROOKS which did very well in explaining the process and providing accurate timeline Repair was done professionally and the results are as new Roy

ROY A

BC - 12211 Bridgeport Rd, Richmond - 10/22/12

It's been a week since I've had my car repaired at Boyd Richmond and so far I am pleased with the quality of work. I had originally choosen Boyd over other shops due to such great reviews of customer service and I'm glad to say I experienced it first hand! When I originally went to pick up my car I noticed that an interior trim piece was not properly installed. Rishi and Matt were extremely apologetic and made sure that this issue was resolved asap. Despite this minor bump, I am quite pleased at how professional and sincere they were about my situation. I have no hesitation visiting Boyd Richmond in the future for my automotive needs.

A R

BC - 12211 Bridgeport Rd, Richmond - 10/20/12

"I unfortunately am writing for the 2nd time within the past month regarding some body work that I needed done for two different vehicles! The good news is that both were tremendous experiences from the Boyd autobody shop in Richmond. In September, I brought my father's car in to get fixed and I have already provided feedback on that experience. Most recently, my own car was damaged in an accident and I once again brought it back to Boyd Autobody due to the excellent customer service they provided the first time around. I had my accident on Wednesday, Oct. 10th at 12:10pm. I called ICBC at around 1pm to report it and subsequently called Boyd at around 1:30pm. Samatha answered the phone and was pleasant as usual. I told her my situation and wanted to know if I could bring the car in right away. However, I also needed a "courtesy ... car" to drive around in and needed to be back in Vancouver for a 4pm meeting. Samatha was going to arrange a car from Enterprise however was concerned that there might be a delay in getting the Enterprise driver over to Boyd in a timely manner. As a result, she drove me from the Boyd shop over to Enterprise and had pre-arranged everything so that I had the car in about 5 minutes! I was able to make my 4pm meeting with time to spare! In addition, I had some bad scratches and markings on my rear passenger wheel that were not a result of the accident. I mentioned this to Rishi and he was able to have the wheel replaced at a very low discounted price. As usual, the car looked great when I picked it up -- they really do a great job with the detailing! Rishi provided me with regular updates as to the status of the repairs which I really appreciated. Although the car would have been available a day earlier, Rishi had some concerns with certain parts of the paint job and therefore had it redone or touched up before I picked it up. I've received nothing but tremendous service from the Richmond Boyd Autobody shop and will be recommending them to any friends/family that require work to be done. thanks again for turning bad experiences (car accidents) into "better" experiences! David" read more

David Y

BC - 12211 Bridgeport Rd, Richmond - 10/11/12

Excellent service by Rishi and his staff. Will definitely use Boyd again in the future, should the need arise.

Bill Y

BC - 12211 Bridgeport Rd, Richmond - 10/10/12

Just thought I would provide some feedback regarding my recent experience with Boyd Auto Group in Richmond. I found out about the Body Shop through Rishi (Operations Manager) through a mutual friend (our barber!). I brought my father's car into Boyd due to an accident. Right from the get-go, the experience was outstanding. I setup an appointment to see Rishi and I was an hour early but that wasn't a problem for them at all. They had arranged a car from Enterprise for me however it was a van which I really didn't want to drive. Since I had my own car back at my mother's house, I asked if they could just drive me back there. Not a problem. They had one of their staff, J.J. drive me back and we had a great conversation along the way. Rishi kept me informed all along the way as the car was getting fixed. He was very proactive as he would call ... me or email me with updates. When my car was ready, they offered to drive the car over to my house and do the paperwork there. I declined since I had some errands to run closeby to the Boyd shop. The driver (I forget his name) was very nice and once again enjoyed the conversation back to the shop. Met with Matt and Samatha who have always been very professional. Most importantly, the car looked great. Later that day, I received a call from Rishi just to ensure that everything went well. thanks Boyd Auto Group for a terrific experience! * bad news is that I just got into a car accident with my own vehicle today however the good news is that I will be bringing it back to Rishi and his team at the Richmond location! read more

David Y

BC - 12211 Bridgeport Rd, Richmond - 10/6/12

I brought my car to Boyd in Richmond seeking for a quote on some body work. I was greeted by Matt and Samantha(?) at the front desk, first impressions were good. I then spoke with Rishi B. and we had a look at my car. Rishi went through the steps and procedures on the work I was looking to get done. He was clear and honest. I also had Matt take a look at the chip in my windshield. Matt was able to fill the crack in no time! At the time, I was still unsure of which body shop to bring my car to. So I went around town looking for more quotes from other shops. In the end, I ended up bringing my car to Boyd. I had my body work done and they did a pretty darn good job matching the factory tri-coat paint. Might I even say better than the last body shop I brought my car to. Rishi and his crew were friendly and professional. They were very ... accommodating and willing to get you a ride to somewhere convenient. I would definitely consider Boyd in Richmond for future body work on my car. read more

Johnny T

BC - 12211 Bridgeport Rd, Richmond - 10/5/12

My collision repair was done in Vancouver on 73rd Ave., not Richmond, but there's no option in this form for the 73rd ave. location. After being hit by a driver running a red light, I got to experience the horror of dealing with ICBC for the first time. They recommended writing my car off (which I couldn't afford to do) or if I opted to fix the damage, they recommended against using Boyd, because they charge a little more. After how I was treated by ICBC, I decided to go AGAINST their recommendation and use Boyd Autobody - and boy, am I glad I did! The customer service was excellent. Mandy was my first contact and she was wonderful about sourcing out parts and calling me back right away to get things started. Robin then oversaw the actual repairs. He kept in contact to let me know the progress and he even came in on his day off - a ... Saturday - to allow me to get my car back without having to wait for Monday! Their professionalism and overall helpfulness helped take the sting out of this whole accident experience. They did the repairs quickly AND came in under budget too! If I ever need work done again, I will definitely give Boyd Autobody on 73rd Ave. my business -- and I will also strongly recommend them to others. It was just so nice to experience such friendliness and fairness, especially after being shaken by my first accident. read more

Paula M

BC - 12211 Bridgeport Rd, Richmond - 10/4/12

My experience with manager, Reshi Bakshi was extremely good. His nature is very personable and his service was very efficient. He based his service around what worked best for my schedule’s point of view and he certainly went the extra mile with his service, which was very impressive. Reshi was not only extremely effective and competent in the field as it related to the repair of my small issue but I could understand that his knowledge in the industry stemmed far beyond this. I will definitely return as a customer and won’t hesitate to recommend Rishi to my 'people' for any auto body/grass work that they may need in the future.

andrea n

BC - 12211 Bridgeport Rd, Richmond - 10/2/12

I brought my 2011 VW Golf GTI to Rishi Bakshi at Boyd Autobody for some repairs and body work. I was impressed with his overall knowledge and customer service skills. The body work was done in an accurate and timely manner while updates were given to me on a regular basis. I was impressed with Rishis atttention to detail as well as his ability to make this bad situation as comfrotable as possible. I was also given valet service as I was unable to pick my car up when the repairs were finished due to work. I would recommend Rishi to all my freinds and family as I was extremely impressed with the overall quality of work as well and his interpersonal skills made the situation much more comfortable.

Kyle C

BC - 12211 Bridgeport Rd, Richmond - 10/1/12

Recently, I had purchased a KIA Sedona and, while parking the car, it was scratched. I brought my car back to the dealership believing that it would be covered under the extended warranty but was told that it, in fact, was not. They offered to provide someone to give me an estimate on how much it would cost to fix the vehicle. Shortly thereafter, I met Rishi Bakshi from Boyd Richmond who took a look at the damage for me. While he could have easily followed the lead of the KIA dealership and offer me a quote, he was very honest and told me that the damage was so slight and that it would take no longer than 15 minutes to fix. He offered not to charge me for the work and we set up a time for me to bring the car in. As promised, I was in and out in less than 15 minutes and was quite happy with the job done. Comparing my expereince dealing ... with Rishi versus that with the representative at KIA, it was refreshing to have someone who was flexible, friendly, and smart enough to see a situation for what it really was. In the competitive consumer atmosphere of today, customer service is paramount to gaining and retaining customers. People like Rishi are an asset for any company. Even though, the repair on this occasion was complimentary; the good will from this experience will certainly remind me to think of Boyd first if any of my vehicles need glass or bodywork done in the future--not to mention a hearty recommendation to friends and family who may need work done on their cars.. read more

Joseph L

BC - 12211 Bridgeport Rd, Richmond - 9/30/12

Hi A big thank you to Rishi Bakshi for getting my car fixed. The service provided was excellent and I appreciated that he provided a valet service for me. A big help with busy schedules. My car repair was done on time as promised. Great service. Thanks again Rishi.

Lauri S