British Columbia Feedback

BC - 1111 - 73rd Ave, Vancouver - 8/20/13

Awesome service! Robin was really polite and did my work in very timely manner. I did not really meet the other staff, but, the shop was clean and very professional. I will reccomend this place to my family and friends.

benita s

BC - 540 John St, Victoria - 8/19/13

I was most impressed with the friendliness of the staff and the great job they did on my car. I have had occasion to use their service once before and have sent some of my family to them when their cars needed repairs. I am happy to recommend them to friends and family.

Joy M

BC - 540 John St, Victoria - 8/19/13

We were pleased with the service and the workmanship. Thank you.

Mary Lou P

BC - 540 John St, Victoria - 8/18/13

Excellent service, completed on time supplied with a a completely cleaned car, inside & out, which was appreciated. Will recommend you to friends.

Peta A

BC - 1111 - 73rd Ave, Vancouver - 8/18/13

Excellent customer service as always!!

Jocelyn M

BC - 1111 - 73rd Ave, Vancouver - 8/17/13

Thanks for getting my vehicle repaired promptly. The whole experience was great and the service was prompt and meet all expectations.

Dave P

BC - 12211 Bridgeport Rd, Richmond - 8/17/13

"It is 10:40 am and I have been driving around Richmond since 8:30 am trying to find an auto shop that could repair my trunk so that it wouldn't leak on a family camping trip. As soon as I walked into Boyd,. i was met by Rishi who asked how my day was going and of course I said, " Not so great, I've been 15 shops this morning and no one can help me until Monday." Rishi was kind enough to say, "Well, that's probably the case here, but I'm a Certified Technician, so give me about 15 minutes while I deal with another customer and I will see if I can do a quick fix so you can go on your trip tomorrow." Once Rishi came back, my trunk was repaired within a few minutes and he gave me the good news that he wouldn't charge me. It's too bad I didn't make Boyd my first stop. Lesson learned. Thanks for excellent customer ... service!" read more

Tresse H

BC - 12211 Bridgeport Rd, Richmond - 8/17/13

We came for a rock chip repair, we didn't have a groupon coupon , but Rishi look over the chip on the car and said it was a quick fix and didn't charge us at all. We had great friendly and caring service. Next time if any friends need any auto or glass repair we would tell them to come to Boyd in Richmond and see Rishi . We would come back in the future for any car problem. We check the feed back on the website and heard all the good comments and Rishi and decided to come to this location, we could have gone to the Vancouver location which is closer, but we decided to come to Richmond instead with all the feed backs.

Margot C

BC - 12211 Bridgeport Rd, Richmond - 8/16/13

I RECEIVED EXCELLENT SERVICE FROM RUSSELL FROST( ASSISTANT MANAGER ) AND SAMANTHA TAN( CUSTOMER SERVICE REPRESENTATIVE ). THEY WERE VERY EFFECIENT AND TOOK ALL MY WORRIES AWAY BY PROMPTLY ARRANGING FOR A RENTAL CAR. MY TOYOTA YARIS WAS TAKEN IN FOR REPAIRS AND RETURNED AS GOOD AS NEW ON AUGUST/15/2013 ON SCHEDULE. MY CAR WAS WASHED AND VACCUMED INSIDE PLUS THE FLOOR MATS WERE WASHED. I AM VERY HAPPY WITH THE LEVEL OF SERVICE AND WILL ALWAYS RECOMMEND BOYD TO FAMILY AND FRIENDS.

DARAYUSH I

BC - 1111 - 73rd Ave, Vancouver - 8/15/13

I was so impressed! - Super efficient, friendly service - a really nice feeling amongst the staff - Rose and Dale in particular were great. If I ever need help again, this is where I will go!

sue m

BC - 2663 Sooke Rd, Langford - 8/14/13

I was given fabulous service. The car looks fantastic and I know that because I was paying cash, Chris worked hard to find me some good quality used parts. I just picked up the car and it has been clean and detailed. Wendy, the woman at the front desk, was extremely pleasant to deal with. Thank you, Boyd Autobody!

Carolyn P

BC - 540 John St, Victoria - 8/14/13

Excellent service - very accommodating with loaner car. This is the second time we have used their services (both accidents not our fault) and we have had great experiences with both. Highly recommend.

Lynda I

BC - 12211 Bridgeport Rd, Richmond - 8/14/13

Great job! Samantha was very helpful! WOW! Thank you!

Raul K

BC - 1111 - 73rd Ave, Vancouver - 8/13/13

Fortunately it has been years since I required work done on my vehicle but unfortunately I had some recent body damage that required repairs. I automatically recalled my previous experience with Boyd & Robin Soni at the Vancouver location and without hestitation gave Robin a call. I have worked in the service industry for over 20 years and can confidently say that I understand what it takes to deliver an exceptional customer experience. Once again Robin has exceeded my expectations from start to finish on how he assisted me through the process, from the initial estimation process to final payment. His responses to questions via phone calls or emails were immediate. It didn't feel as if i was dealing with a 'business' but rather I was working with a friend who cared about helping me out. I have recommended Boyd & Robin to friends, ... family & colleagues in the past and will most definitely continue to do so! read more

Paul T

BC - 12211 Bridgeport Rd, Richmond - 8/13/13

Very professional & courteous staff. Clean reception area. Well done!

Stephen J. B