Alberta Feedback

AB - 4903 - 76th Ave, Edmonton - 6/4/12

Hi there, I would just like to send out a big thank you to everyone involved with my 2006 Ford Escape I brought in yesterday for a back window replacement. My car was broken into Monday and I was super sour about the whole thing. My dad works for intact insurance and recommended you guys. I was blown away by the service (Rides to and from work while my car was getting serviced), and on top of that the quick turn around. Really appreciate it! I will be passing your name along to my friends & family. Cheers Ron

Ron T

AB - 3807 Edmonton Trail, Calgary - 5/25/12

Letter sent in, see email May 25, 2012

Beryl C

AB - 3807 Edmonton Trail, Calgary - 5/17/12

Informal WOW. See email May 18, 2012

Marc F

AB - 3807 Edmonton Trail, Calgary - 4/22/12

The work done recently at Boyd Autobody and Glass (Edmonton Trail, Calgary) was exemplary in it's entirety and I highly recommend this place of business. From the first phone call to the time the car keys were handed back, I received courteous engagement with the with the process of being given a clear and detailed estimate, a follow-up call to outline work being done, and a verbal and written explanation of completed work. The service was done on time and as estimated. The body work was perfect, and guaranteed, and the detailing of the car was greatly appreciated.

Ann F

AB - 3807 Edmonton Trail, Calgary - 4/13/12

Hi Drew, Thanks for your honest and efficient service this morning. Its such a pleasure dealing with people that are knowledgeable about the industry, such as yourself. Ive delt with Boyds a couple of times now and have always received exceptional service. Ill call next week to make an appointment. Enjoy your weekend as well, With thanks, Krista Lucas

Krista L

AB - 11450 - 29th St, Calgary - 4/9/12

I wanted to take the time this morning to comment on the customer service that I received while dealing with an insurance claim this past week. I find that I am more often than not writing managers and owners to comment on how poor their customer service has been and how much of my time, energy and money has been wasted. Today I am thrilled to be writing quite a different letter. Early on the morning of March 25 my husband and I were awoken to the Calgary Police knocking on our front door to advise us that my parked car had been pushed down the street by a suspected drunk driver. One of my first thoughts was, “I hope that they at least wrote the car off, that way all the hassle of insurance and autobody shops and car rentals, not to mention the deductable might be worth it.” I am currently expecting my first child and at the time of the ... accident I was 5 weeks from my delivery date. Having to deal with this was really not something else I needed to be worrying about. I called the insurance company later that day to report the accident and give all the information. The man I spoke to said that someone contact me the next business day, which given that it was Sunday at 8am I was not surprised to hear. Monday morning, before 9am Ruchika from Aviva called me to discuss the claim. She was very friendly and went out of her way to find a body shop that not only was close by but could also get my car in right away so that repairs could be done before the baby arrived. She put me in touch with Boyd Autobody and said they were expecting my call. I called Boyd right away and was booked for an appointment to have an estimate done within hours. When I got to Boyd the estimate was done quickly and Sidney, the appraiser went over everything that he found and we also discussed the possibility of hidden damage and potential damage to wheels and suspension as a result of the car being pushed. The receptionist, Emily, was able to book my car in for the following Tuesday (May 3). She also arranged the Rental through Enterprise and said that she would arrange to have them pick me up right when I dropped my car off so that I wouldn’t have to wait. Tuesday morning came around and at 9:30 I dropped my car off and as I turned around from handing Emily my keys, Kyle from Enterprise was there waiting to take me down to the Enterprise shop to fill out paper work and get a rental car. Kyle was super friendly and helpful in getting what I needed from my car into the rental. Once at Enterprise, Kyle and I filled out paper work and one of the other workers went to the back and brought out a toy truck for my four-year-old step-son (who I should add was with me at every stop alone the way). At this point I was amazed by the customer service from all three companies. I commented to my husband that night how amazing and easy this whole process had been. He laughed at me felt my forehead and asked if I was sick. On Thursday morning, Emily from Boyd called to say that my car would be ready and I could pick it up by 5. With work downtown and doctors appointment at 4 that day, there was no way that I would make it back down to the south end of the city. She arranged to have the keys and all the paper work waiting for me at Enterprise, so that I could pick my car up Saturday morning. I was able to pay the deductable over the phone so that I could have my car back for the weekend. Saturday morning I arrived at Enterprise, was given my keys, signed some papers and was then driven up to Boyd where my car was all fixed and waiting for me. Through this whole process, I have been just floored and how well I, along with my step son have been treated. Everyone was friendly, prompt and helpful. When I commented to a friend about the process she said that it must because I was so pregnant that they took pity on me. Maybe that was the case, however I get the impression that I would have received the same level of service without being the size of house! Whether that is the case or not, I have never received such amazing service, care and attention. At the end of the day, I felt like a valued customer, pregnant or not. I cannot express my gratitude to Ruchika, Sidney, Emily, Kyle and the other employees at Boyd and Enterprise who worked on my claim. At days away from going into labour, their amazing attitude and hard work have made this experience exponentially better than I ever could have hoped for. It is so refreshing to see that there are still companies that provide genuine customer service. I am rarely one to offer recommendations for products or services, but I can say without a doubt that I will always recommend Aviva, Boyd Autobody and Enterprise Rentals if ever I am asked. I will also be a repeat customer if I ever require these services again. Sincerely, Marnie Perrault 403-690-5701 read more

Marnie P

AB - 17511 - 103rd Ave, Edmonton - 3/29/12

Good Morning Alison Thank you for taking care of my windshield in a fast and efficient way, everything was done right on schedule Wednesday. As well the person that fixed the chip did a great job since you can hardly notice it. I will recommend Boyd to the 3 other sales representative that work out of my office. Thank You, again Larry

Larry B

AB - 17511 - 103rd Ave, Edmonton - 3/23/12

I continue to be satisfied with service at Boyds (Service Collision). I have been taking my vehicles there for many years. Terry Richter use to be the manager and he looked after us very well. Deanna Sullivan is providing the same great service. When i questioned the use of non OEM parts Gary assured me the Boyds only uses CAPA certified parts.When the non OEM hood was installed Gary was not satisfied with the fit up so a Honda hood was ordered and installed. Good job you guys,I hope I don't see you too soon!!

Blaine M

AB - 35 Riel Dr, St Albert - 3/15/12

They did a great job and I love how clean your car is when they are done with it. The inside was cleaned and the outside was polished really nice. All I had done was a scratch on the bumper and they still went all out on the cleaning of the car. Will definitely be bring my car back to Boyd if I ever need another body repair.

Cody M

AB - 7940 Yellowhead Trail, Edmonton - 3/13/12

My recent experience at your shop was amazing! Thank you to Jen for being so efficient with the paper work and to the professionals in the 'back' for doing an outstanding job, especially detailing my vehicle for pick up. MANY THANKS!!! With Gratitude, Karen Sturwold

Karen S

AB - 11450 - 29th St, Calgary - 3/4/12

I took my Volvo XC90 to the Boyd Autobody and Glass in my neighbourhood after something hit my sunroof and smashed it while driving on the highway. I received a quick estimate and was most impressed when the salesperson offered to seal the broken sunroof, even though I had not committed to giving my business to his shop. That was one of the reasons I returned and did leave my vehicle for repair - customer service was obviously top of mind. Unfortunately, once the repair was underway the job turned out to be significantly more difficult that had originally been estimated. In the end, my car had been in the shop for 10 days, not one, and the final cost was $250 more than estimated. However, thoughout the process I was kept informed and there were many apologies as to the situation. I do appreciate the professionalism and quality work that I ... received. I hope you are able to share this with the staff at the Douglasdale Location. Thank you. read more

Joni S

AB - 4903 - 76th Ave, Edmonton - 3/1/12

Well when it pours it rains here is another one Claim 25720287 76 ave Edmonton Furthermore, me dealings with Boyd's Autobody has been very good. They, also, are very friendly, helpful and professional. It is enjoyable dealing with them. This is one of my first experiences dealling with an Autobody shop and it has been quite an experience. It is good that the personnel there were very helpful. Jennifer Howe

Jennifer H

AB - 7668 - 49 Ave, Red Deer - 3/1/12

Ian O'Sullivan Recommended Boyd's in red Deer and they were fantastic

AB - 35 Riel Dr, St Albert - 2/17/12

Kellyn Kyle did a wonderful job to help us get the best repairs for our van. It is still a great looking van from the inside and now even more the outside. We appreciate the professionalism that went into repairing the van to look like new again. So thank you very much Kellyn and to your staff for a fantastic job. Colleen and Myron Mossing

Colleen M

AB - 11450 - 29th St, Calgary - 2/14/12

To whom it may concern, I am writing to tell you how impressed I am with Boyds Autobody, specifically Rob Randle. I came in with my Honda CRV for an estimate as I had some damage on the side. I was treated very well and Rob came right out and looked at it. He then took it in so that your crew could buff out what they could. I really appreciate his kindness and professionalism. Boyd's Autobody will now stand out becasue of Rob's outstanding customer service. I live very close by and will look forward to returning and referring others as well. Thank you Rob for going above and beyond. Sincerely a very happy CRV driver, Christa Breeze

Christa B