Alberta Feedback

AB - 11450 - 29th St, Calgary - 7/30/12

"The service at Boyd Autobody and Glass in Douglassdale was excellent. The receptionist was very pleasant and friendly. I was thrilled with the speed and efficiency of the work. I did not expect it to be completed so quickly. In this day and age where excellent or even good customer service is so hard to come by this was this was a pleasant experience indeed. The truck was not only expertly repaired but thoroughly cleaned inside and out. A far cry from "service" that we encountered at Southgate Chev four years ago where we had previously taken the truck for repairs. Not only did they take about six weeks to fix the damage, they replaced our new but dented tailgate with an old one which was badly scratched on the inside. The decal faded shortly there after. We would have complained but didn't want to be without a vehicle for ... an additional six weeks. The service at Boyd's is prompt, professional, courteous and obviously up to the highest standards. I would definitely use Boyd Autobody and Glass again and highly recommend them to anyone." read more

Bernadette F

AB - 11450 - 29th St, Calgary - 7/18/12

My driver's side glass was broken by a vandal. It was fixed quickly and properly by Boyd. Good service.

David M

AB - 3807 Edmonton Trail, Calgary - 7/16/12

Great job on the Mustang, it looks as good as new. Very speedy and professional service. The office team is very informed on insurance procedure and work as a great liason.

Alissa S

AB - 3520 - 32 St, Calgary - 7/15/12

Hi Paul, I wanted to take a moment & let you know how I really appreciate all the help she was able to provide me on a very difficult claim for everyone involved. Every time I called in she was more then willing to help me out & if she couldn't answer my questions she was able to get the answer or let me talk to someone who could. This claim required countless calls & emails between us & I never had to worry on your end because I knew Charity was always on top of things. I really want you to understand how helpful this was as this claim was a nightmare in every way possible. (I am not good with words) but am very thankful for Charity. Thanks Raegan McHattie Auto Claims Representative II Intact Insurance T: 1-800-387-0060 F: 1-877-464-9378 E: raegan.mchattie@intact.net

Raegan M

AB - 11450 - 29th St, Calgary - 7/14/12

I just want to thank you for a job well done. i took my car in on a Tuesday and it was done on the Wednesday. To top it all off my was detailed, which i certainly did not expect. I couldn't believe my eyes when I saw my vehicle. The damage was fixed to perfection, at least it looked that wayto me. The staff was so very understanding as i had been driving for 55 years and never had an accident so i was very new at what i should do. I definitely would refer your shop to anyone who may need your services. Joan Nelson 3225-6818 Pinecliff Grove N.E. Calgary, Alta. T1Y 7L2

Joan N

AB - 11450 - 29th St, Calgary - 7/12/12

I'm very satisfied with the service. Friendly stuff, great and quick service. I got my car before the expected, nice and clean inside and outside. That was great.

Adriana C

AB - 3520 - 32 St, Calgary - 7/12/12

Hello Paxton, I just wanted to say thank you for the great service at Boyd. Yesterday, I got back my corolla and it looks awesome. Thanks for polishing the bumper. Have a great day, Adriana Silva Trican Well Service

Adriana S

AB - 35 Riel Dr, St Albert - 7/10/12

Had rear bumper replaced and a new front windshield. Courteous staff. Work done in a prompt manner, earlier than promised. Car detailed to perfection upon return. No surprises and happy with results. Would recommend to friends. Thanks

David W

AB - 3807 Edmonton Trail, Calgary - 6/22/12

Thank you for doing the great paint job on my car!

Nicole

AB - 17511 - 103rd Ave, Edmonton - 6/19/12

Boyd provided excellent service, they accommodated me before their opening hours, got me in for an appointment right away, transferred over my files to a location that was convenient for me, and even cleaned out my car! That was by far the best part :) I would for sure go back to Boyd for any repair work.

Leanne L

AB - 3807 Edmonton Trail, Calgary - 6/15/12

Excellent service! Got 2 updates while repairs were being done. I would recommend Boyd without hesitation!

Suzanne C

AB - 3807 Edmonton Trail, Calgary - 6/14/12

I really enjoy this location, as soon as you walk through the door, you get a very friendly welcome. My second time was good as the first time. When sitting in there little office I always have a great conversation with them while they do there work, there like my new family. when my insurance company asked where I would like to go and my first response was Boyd's on Edmonton trail. I was also very surprised on how fast I got my car back, as they told me it would be a 3 day job, then they call me the very next day to say my car was fixed and I could pick it up any time. I did not expect that at all, it was a great surprise. Every time I need body work done on my car I will continue to go right to them thanks Jim, Andrew, and the wonderful lady at the door ( I cannot remember her name :( )

Alisha S

AB - 11450 - 29th St, Calgary - 6/13/12

Was absolutely impressed by the whole shop. However Paxton Mann stood out he went above and beyond my expectations. He answered all my questions with patience and walked me through the repair process. I will recommend Paxton and Boyd Autobody to all my friends and family.

Kathy M

AB - 3807 Edmonton Trail, Calgary - 6/8/12

"My Feedback is actually in response to a warranty repair that was conducted June 4 - 7. Approximately 2 and a half years ago, I had my Mazda 3 repaired at Boyd through my insurance. 2 years later I noticed that the paint had started to flake off of the front of the car where the majority of the repair had taken place. I brought my vehicle to the same Boyd I had gotten it repaired to see if it was covered by the warranty. I have had many experiences in the past with warranties having "fine print" or time limits on them. So when I came in, I was ready for a fight. The exact opposite happened. I was greeted by the Manager, Jim Audette, and he proceeded to take a look at my vehicle in a very timely manner. (less than a 2 minute wait) And I understand that it was a very busy time for them which makes it even more impressive. ... Immediately upon inspection he replied that the flaking was absolutely not supposed to happen and that it was covered under the lifetime warranty. It was a great relief to me as I wasn't in a position to drop money on the repair. I spoke with him also about the fact that I work in aviation and am on call a lot and would require a rental. Jim assured me that this would be no problem. We proceeded with booking and I was told it would take about month to get the car in. This was understandable being how busy they were. Also, I understood that this way it would eliminate how long the car was away from me. A month later I took the car in and was literally picked up by enterprise in 3 minutes and brought over to their facility. From the time I dropped the car off to when I was in the rental headed to work, I bet less than 25 minutes had gone by. A big Kudos! The repair took exactly as long as anticipated and when I received my car back, it looked fantastic. They cleaned the inside and outside and had it sparkling. What I would like to point out is that this repair was done on warranty and they were receiving no additional money. They went the extra mile to make the process seamless and I was extremely pleased with the service of all of the staff there. This could have been a bad experience being that the original repair didn't go as planned but in the end, I will definitely will be coming back if I need anything done to my vehicles in the future. Thank you for all your professionalism, RIck" read more

Rick G

AB - 3520 - 32 St, Calgary - 6/6/12

Was 100% satisfied with the service I received at this location. Paxton Mann was very helpful and friendly. He was able to get my car in and out while I waited and did an excellent job of getting the scratches buffed out of my new car. Will definitely go back to this location!

Liana Z