Vancouver, BC - 1111 - 73rd Ave

BC - 1111 - 73rd Ave, Vancouver - 11/10/15

I'm writing this feedback to send my deep appreciation to Robin and Rose. Thank you both! You two made my Friday night. Here is the story: I walked into Boyd shop last Friday thinking about replacing my front light bulb. I met Robin, the store manager, and he checked my car and helped me to get a quote. He was extremely helpful when explaining me the problem and how they would like to do it. He was definitely a trustworthy guy, so I left the car to him. He called me back in half an hour telling me the light bulb actually costed more than we expected when ordering from the supplier. I said okay I want to think about it and I will go pick up my car before they close at 5pm. He said no problem. This already made my feel comfortable because I can freely choose whether I want to order or not, he was patient and nice all the time. However, ... because of a meeting with my manager in the afternoon, I totally forgot to pick up the car and I missed Rob's call three times. When I called him back at 5:20pm, the store was closed already. I was so worried because my home keys were locked in the car and the car was locked inside the shop. I looked at Rob's business card (glad I kept it safely), and of course there wasn't his cell number. I was so desperate!! And I saw his work email, and I thought maybe I should take a chance, he might reply me?? Maybe?? So I wrote the email, didn't expect any reply and started thinking about where I should go on that night. But 3 minutes after the email was delivered, HE CALLED ME BACK!! Although he told me that he lives in Langley and couldn't come back for me, I still felt so warm inside. I totally understand Rob cause it was all my fault clearly. However, the surprise was, he called me back again saying he didn't want me to be homeless on the weekend and he's going to send someone back for me. What a nice and considerate manager!! 20 min later, Rose came back. She drove all the way back from Richmond only for opening the door for me. I was speechless at that moment cause they were just so nice! No complaint, no anger, no impatience. They just want to help you with your problem. For those who are reading this review and thinking about whether leaving your car to these guys or not, all I want to say is, they treated me like that even though I wasn't their customer at all. I didn't bring any monetary profit but they suffered net loss for welcoming me in. For me, the most important thing I want to consider carefully when repairing my car is how sincere, how honest those guys are. Customer service is for sure a true reflection of their business. If you come in to the shop, I have confidence on those guys and they won't let you down. Thanks Robin and Rosa, again! Hope see you guys soon :) read more

Phoebe

BC - 1111 - 73rd Ave, Vancouver - 11/6/15

This is the first time that I have dealt with Boyd Autobody Shop and there is only one word to describe the service they provided to me -EXCELLENT. Mr. Edward W. was professional, patient, knowledgeable, honest, friendly and accommodating. I could not ask for anything more. He is, quite honestly, a very rare customer service person - I almost can not believe that someone like him exists in the service industry. The manager and everyone in this office were very friendly and nice too.

Argel F

BC - 1111 - 73rd Ave, Vancouver - 11/5/15

Mr. Mandla and his staff helped me when my car was out of gas on the street. Super friendly people. Thanks a lot!

Keira Y

BC - 1111 - 73rd Ave, Vancouver - 11/4/15

Bought a used car and found tape on Windows's was unsure of the tape took it there for them to help us and they were awesome

Tara

BC - 1111 - 73rd Ave, Vancouver - 11/4/15

Boyd, you've done it again! What fabulous service we get, each and every time we visit your Vancouver store! Rose always puts in the extra mile with her level of service! Even just walking into the shop, everyone is so friendly and helpful Thanks again!

Carly

BC - 1111 - 73rd Ave, Vancouver - 11/4/15

I just wanted to let everyone know how great Boyd Auto Body & Glass was to my children and I this morning. I ran out of gas coming off the Oak street bridge and had to push my car off to safety. I ended up in front of Boyd Auto Body & Glass on Marine Drive and went in to ask for help. They were unbelieveable and gave me enough gas to get to the gas station and were willing to do anything else I needed to help me. They didnt ask me for anything in return so I had to tell everyone what a great business they are and how wonderfully kind the staff are there. Thank you so much again!!!

Meghan R

BC - 1111 - 73rd Ave, Vancouver - 11/4/15

Thank you so much to Gale and John for making it easy and effortless to get a new windshield. I was dealing with tight timelines and they went out of their way to replace the windshield. Boyd's was flexible, professional and great to work with!

Kim H

BC - 1111 - 73rd Ave, Vancouver - 11/2/15

Robin's service was A+, was able to fix my window same day. Even had my car ready an hour early, with all the glass removed from the baby seats. That's the kind of service that helps on a day you find out someone just broke into your car.

Samuel C

BC - 1111 - 73rd Ave, Vancouver - 11/2/15

We received wonderful service for a smashed in rear windshield replacement. Robin was able to give us a very competitive quote most promptly and work was completed to satisfaction the very next day. We would highly recommend Robin and his team on West 73rd in Vancouver.

Alyson

BC - 1111 - 73rd Ave, Vancouver - 10/30/15

I was rear-ended a few weeks ago and was relieved to find that the repair was the easiest part of the entire process. Edward was able to schedule an early and expedite drop of and get my car fixed in half of the expected time. He even arranged for a rental company to accept my American insurance company's claim number. I'm very satisfied, thank you so much!

Georgia H

BC - 1111 - 73rd Ave, Vancouver - 10/28/15

The service was excellent and prompt. I would recommend this location to my acquaintances.

Gweneth S

BC - 1111 - 73rd Ave, Vancouver - 10/26/15

Great Service! Quick and friendly.

Jacqueline

BC - 1111 - 73rd Ave, Vancouver - 10/23/15

The team at this location are amazing. From Robin who was my lead contact to Edward who was super efficient in getting paperwork processed and making sure every detail was covered. Even Rose, who was not working with me remembered my name! The service here is second to none! I would recommend them to anyone needing collision or windshield work.

Dwayne B

BC - 1111 - 73rd Ave, Vancouver - 10/22/15

QUICK AND EXCELLENT WORK AND CUSTOMER SERVICE WELL KNOWLEDGED ALL AROUND WITH ICBC AND REPAIRS

JUDI J

BC - 1111 - 73rd Ave, Vancouver - 10/16/15

Needed to have the splash shield on my Nissan Altima repaired and I received first class service from Rose K and Boyd Autobody. She took my call, ordered the replacement part and had it installed within 24 hours. Thanks Rose and Boyd!

Matthew R