Vancouver, BC - 1111 - 73rd Ave

BC - 1111 - 73rd Ave, Vancouver - 8/26/13

The type of customer service that I received at Boyd Autobody on West 73 in Vancouver was phenomenal.It is the type of service that is so rare now a days that it has to be commended and rewarded.From the moment I stepped in the door I was greeted and treated like a VIP.They go above and beyond to make your experience quick and painless.I received emails with updates on the status of my vehicle so I could expect when it's return and Rose even went as far as to text me restaurant recommendation for my upcoming vacation.I noticed every customer received this type of genuine care and thoughtfulness. I will recommend Boyd on 73 in Vancouver to all my friends and family.

Lynda D

BC - 1111 - 73rd Ave, Vancouver - 8/23/13

the service was prompt and friendly. dropped off my car in the morning and it was done by lunch time. super friendly and great prices! the glass looks great and i am very impressed/satisfied all around!

jake P

BC - 1111 - 73rd Ave, Vancouver - 8/22/13

I had glass and autobody work done from an accident. The customer service was absolutely second to none! I can't thank all the foks at the West 73rd location enough for all of htheir efforts, the service was truly amazing. Professional, courteous, fast, and everyone went out of their way to make it as pleasant as possible. Thank you thank you thank you - my family and I will never go anywhere else for auto or glass repair. Loyal customers for life - the Graham family :)

Wendy G

BC - 1111 - 73rd Ave, Vancouver - 8/22/13

Very good service,very happy with the repair. I am a repeat customer and I will come back

salomon s

BC - 1111 - 73rd Ave, Vancouver - 8/21/13

Thank you so much for the friendly and quick service, Robin Soni! I especially appreciated your cooperation with your neighbour, Granville and Avery Automotive, where we were getting other work done. Having two young children in tow, and a million things to organize before the start of the school year, it was so helpful not to have to come in myself to transfer our car from one place to the other. Thank you for making the process as easy as possible. And then to have the work done by the end of the same day and the car washed as well went beyond my expections. My husband and I are very pleased with the work and are happy to have you in our community (Marpole). We would definately return should we have further need of autobody or glass work and we will recommend the Marpole Boyd Autobody and Glass to our friends.

Tanya P

BC - 1111 - 73rd Ave, Vancouver - 8/20/13

The staff I dealt with (Robin and Rose) went beyond my expected level of service. I was going out of town the next day and Rose was able to get me into a new courtesy car so my travel plans were not interrupted. My car had been towed to the dealership the night before and there was a big mix up about where my car actually was! Robin assured me he would sort it out and he did. I was offered a ride from the train to the shop in order to pick up the courtesy car and my car was fixed and spotless within 5 working days. I am impressed with the level of customer service and the friendly atmosphere at this shop. I would recommend them to anyone. Many thanks

Rachael W

BC - 1111 - 73rd Ave, Vancouver - 8/20/13

Awesome service! Robin was really polite and did my work in very timely manner. I did not really meet the other staff, but, the shop was clean and very professional. I will reccomend this place to my family and friends.

benita s

BC - 1111 - 73rd Ave, Vancouver - 8/18/13

Excellent customer service as always!!

Jocelyn M

BC - 1111 - 73rd Ave, Vancouver - 8/17/13

Thanks for getting my vehicle repaired promptly. The whole experience was great and the service was prompt and meet all expectations.

Dave P

BC - 1111 - 73rd Ave, Vancouver - 8/15/13

I was so impressed! - Super efficient, friendly service - a really nice feeling amongst the staff - Rose and Dale in particular were great. If I ever need help again, this is where I will go!

sue m

BC - 1111 - 73rd Ave, Vancouver - 8/13/13

Fortunately it has been years since I required work done on my vehicle but unfortunately I had some recent body damage that required repairs. I automatically recalled my previous experience with Boyd & Robin Soni at the Vancouver location and without hestitation gave Robin a call. I have worked in the service industry for over 20 years and can confidently say that I understand what it takes to deliver an exceptional customer experience. Once again Robin has exceeded my expectations from start to finish on how he assisted me through the process, from the initial estimation process to final payment. His responses to questions via phone calls or emails were immediate. It didn't feel as if i was dealing with a 'business' but rather I was working with a friend who cared about helping me out. I have recommended Boyd & Robin to friends, ... family & colleagues in the past and will most definitely continue to do so! read more

Paul T

BC - 1111 - 73rd Ave, Vancouver - 8/13/13

Gale Mandla and all the staff were excellent. The service provided was friendly, professional and knowledgeable. Gale went out of his way to meet my schedule. I don't think anyone could have handled this repair better.

Robert F

BC - 1111 - 73rd Ave, Vancouver - 8/13/13

I was very pleased with the service I received from Robin and the quality of the repair done to my vehicle. I was worried because of the amount of suspension damage my vehicle sustained, but the car drives like new after the repair. I would highly recommend this shop.

Peter C

BC - 1111 - 73rd Ave, Vancouver - 8/10/13

I would like to thank the staff at Vancouver BC location for doing such a great job on my car soo efficiently. The staff was very friendly and helpful. I was explained about the repair process so well and the quality of workmanship done on my car was really good. Rose from front desk kept me informed and updated of the status on the repairs as she had promised. As per my request my car was ready in less time than would have been needed. I was explained about the repairs done and my car was given to me very well cleaned up. The staff are very friendly and helpful and I would definitely go back again if the need arises. Highly recommend it to anyone without doubt. Thank you so much, I am a happy customer:)

Shaireen N

BC - 1111 - 73rd Ave, Vancouver - 8/8/13

Our service was a minor buff job and to replace the broken antenna assembly. We are very please with the friendly and professional service we received from both Robin and Rose. They treated us no less then one with major auto damages requiring extensive repairs. In our opinion, they both deserve a Gold Star from the 111 West 73rd Ave, management. Good job and many thanks to Boyd Auto Repairs, Mei-Jen Oliver

Mei-Jen O