Richmond, BC - 12211 Bridgeport Rd

BC - 12211 Bridgeport Rd, Richmond - 10/11/13

Had my windshield replaced after a rock chip spread into a full blown crack all the way across. Rishi and his team took great care of me, service was prompt and professional. He made the whole process as simple as can be. He even arranged for the service to be done while I worked, with rides back and forth from work. I would definitely recommend Boyd Richmond to all my friends and associates. Thank you Michael

Michael C

BC - 12211 Bridgeport Rd, Richmond - 10/8/13

I left work early to scramble to get my summer tires changed to the winter set before heading out of town for a road trip. I didn't have an appointment, so I figured I would try my luck at finding a shop in the afternoon and hopefully get my winter set put on before day's end. I decided to visit the Richmond Boyd first as my previous encounter with the shop left me very impressed. I decided to talk to Rishi Bakshi first as he was my primary point of contact the last time I was there, and after exchanging pleasantries he offered to change my tires free of charge! That probably saved me $40! And I didn't have to wait for my tires to get changed. Right away, he assigned three employees to work on my car, and like last time he let me visit the work area so I could watch his team work on my car. The team was diligent and courteous as they ... worked on my vehicle. It was like I had a personal pit crew! As the team worked, Rishi and I talked about our shared passion for golf. The team was very efficient yet thorough, making sure to crank the last few revolutions on each tire by hand to get the tires to fit just right. In less than 20 minutes, the team was finished, having also bagged my summer tires and stacking them into my car. I was absolutely floored by the customer service and quality of work at Boyd Richmond. Once again, Mr. Bakshi and his team went beyond the call of duty to accommodate me, and now I'm all set for my trip to the Interior. When I get back I will definitely bring my other car to Boyd to get its repairs done. Thanks again, Boyd! read more

Neil B

BC - 12211 Bridgeport Rd, Richmond - 10/2/13

they were very friendly, and they kept me informed about my car or an approximate time it would be completed. I was very satisfied, I would recommend them to anyone I know that would need collision repair.

Fayyaz T

BC - 12211 Bridgeport Rd, Richmond - 9/26/13

great service, quick and attentitive. highly appreciated. would come back again.

Harris Z

BC - 12211 Bridgeport Rd, Richmond - 9/25/13

Awesome customer service! Paolo was very friendly and did a great job repairing some chips on my windshield. Will definitely return for future repairs.

James B

BC - 12211 Bridgeport Rd, Richmond - 9/21/13

On September 19 I had my first glass chip repair at Boyd and it was great! It was done quickly and efficiently (before I could even start my coffee!) I chatted with the two people at the front desk and they were very friendly and helpful. I will go back! Marina

Marina D

BC - 12211 Bridgeport Rd, Richmond - 9/20/13

Excellent service and repair. Impressed how clean vehicle was when completed.

Gary E

BC - 12211 Bridgeport Rd, Richmond - 9/17/13

Samantha at reception was courteous, personable and knowledgeable. Russell was upfront about product and honest. Generally, fast, quality service. Would recommend to others.

gerald p

BC - 12211 Bridgeport Rd, Richmond - 9/16/13

Great location, great service, reception was amaizing and they explained everything before hand.

Rad B

BC - 12211 Bridgeport Rd, Richmond - 9/16/13

"Hi There - not sure who will be reading this, but I imagine it would be some high-ranking official in the autobody repair world who judges the good, bad and the ugly of all repairs that go through Boyd. In any event, I'd like to let you, and anyone else who wants to know it, that this location in Richmond should score an A+++ for the repairs they did and customer service they provided when I chose to bring my 2007 Entourage in to them. I used to work customer service at an ICBC accredited shop myself in the past and I completely understand NOW why my managers and the owner, back then, always said "...we have to get this shop to earn the customer satisfactions scores that Boyd gets!" Which at that time I thought was unrealistic and almost impossible, but experiencing first-hand, this shop's high level of communication, ... attention to detail and genuine care for their customers, I realize that it is possible with a well run shop, a dedicated team and professionals who put the customer first. Thank you for restoring our family mobile back to its kid-hauling, aesthetically pleasing, and mobile state and most importantly thanks for giving us the care and attention you did for such a seemingly small job. I wish you and your team and Boyd Autobody and Glass in Richmond, BC all the best success and more satisfied and jubilant customers as my wife and I. And, though I don't plan on coming in again anytime soon, if I do find ourselves in need of autobody services, I will definitely return and should any of my colleagues require your services, I'll be sure to send them your way! Thank you again Boyd and Rishi, the manager at the Richmond location who served us!" read more

Bryan I

BC - 12211 Bridgeport Rd, Richmond - 9/14/13

Very happy with service

N H

BC - 12211 Bridgeport Rd, Richmond - 9/13/13

I was very happy with the service and staff were friendly and professional

Barbara E

BC - 12211 Bridgeport Rd, Richmond - 9/12/13

Great job and very professional from start to finish

Samantha

BC - 12211 Bridgeport Rd, Richmond - 9/12/13

Great job

Carl J

BC - 12211 Bridgeport Rd, Richmond - 9/11/13

Last month I had a minor collision leaving the passenger side of my car rough shape. As a student and a first time car owner, I was devastated and unsure what to do next. As an employee of Mayfair Lakes Golf and Country Club, I have had the privilege of getting to know Rishi Bakshi, the general manager of the Richmond location, thorough Boyd's event sponsorship around the Clubhouse. I have to honestly say that I had a great overall experience at this location. At all times the staff were friendly and accommodating. Rishi was helpful and communicative through the entire process. Prior to this incident, I had never had any body work done on my car and Rishi patiently answered all of my many questions about the process. Upon completion of the repairs I was impressed at the overall quality of the work, and the extra time they put in to detail ... the interior. It looks fantastic. Finally, as an individual working two jobs, I was unable to make it to the shop pick up my car during hours of operation. However, they assured me this was no problem at all and they went the extra mile to bring my vehicle to me. I would not hesitate to recommend Richmond’s Boyd Autobody & Glass to anyone needing collision repairs. read more

Ashley M