British Columbia Feedback

BC - 1111 - 73rd Ave, Vancouver - 5/31/13

"Their motto should be "at speedy we care" ... This phrase says it all, fast, efficient with great customer service. I came in, the damage was quickly assessed, when I brought the car in for the window replacement 2days later, I was driven home, then picked up. The time was earlier than promised. Kind and caring! Rose, Robin, Mike....you are terrific.....incredible service! You will certainly be recommended!"

Dinah L

BC - 540 John St, Victoria - 5/31/13

Done as asked, on time and very well. The staff there made me feel right at home and were on top of every step of the task. Will come back anytime I have another bit of vehilcular bad luck.

Mike D

BC - 540 John St, Victoria - 5/31/13

perfect job done and I knew without asking they would wash and vacuum the car. Done ahead of schedule too!

Ralph D

BC - 540 John St, Victoria - 5/31/13

Great service, my car was shiny and looking like it was new, was not expecting the car to be washed and cleaned inside and out. A very nice surprise, plus I forgot a parcel in the courtesy car and was contacted right away to let me know it was there to be picked up. i would recommend Boyd to anyone who needs car repairs. Thank you, Sylvia Smit

Sylvia S

BC - 1111 - 73rd Ave, Vancouver - 5/30/13

excellent service and repair, as always! Thx

Rick R

BC - 1111 - 73rd Ave, Vancouver - 5/30/13

I had an incredible experience at this location. I had already had a terrible morning (my vehicle wouldn't start) and I noticed that my rearview mirror had fallen off. I was on my way to a very important interview and needed the job done quickly. Not only were the staff hugely helpful, they were very kind to me (seeing that I was very anxious about getting to my meeting on time). They immediately re-stick my mirror up AND did it for no cost. I was blown away. Receiving such kind treatment was unexpected but delightful. I will most definitely be returning to this location for services in the future. Best experience I could have expected!

Alison M

BC - 1111 - 73rd Ave, Vancouver - 5/30/13

Excellent service provided by Rose and Robin and others from my initial call on. Other autobody shops wanted to see the car first before committing to repair it but Boyd on 73rd said they didn't need to, which saved me an extra trip. Other shops I contacted had longer wait times before my car could be fixed. Dropping my car off and getting a courtesy car went smoothly. I appreciated Rose calling after a couple of days to let me know that the repair was proceeding well and I could expect my car to be ready at the specified time, if not before. My car was ready a day early and looks beautiful!!! Will definitely recommend this shop to others. Appreciated the courteousness and professional demeanor of everyone who worked there. And, again, my car looks great!

meredith l

BC - 30860 Peardonville Rd, Abbotsford - 5/30/13

I have never been treated so good at a service center before. I walked in and the girl said last name,I told her and Larry whom I had been dealing with on the phone for 2 days knew who I was right away. My car was washed and vacuumed to perfection [and it was a mess before I brought it in] thank you to whom ever did that for me. If there was an award to be given to the most polite person I have had any encounters with in the last 20 years or so it would be Larry from Abbotsford Boyd autobody Thank you for your time and kindness

Sandra Iris H

BC - 1111 - 73rd Ave, Vancouver - 5/30/13

excellent, quick and friendly service

Sandra L

BC - 1111 - 73rd Ave, Vancouver - 5/29/13

Everyone I dealt with (Jason, Robin and Rose) were excellent and all three went over and above what was expected. Jason and Robin helped me with my baby car seat. Robin took my car in immediately and my vehicle was ready as promised. Jason contacted me to keep me in the loop and even agreed to have a small rock chip touched up. Rose volunteered to take care of some paper work on my behalf. Would definitely recommend this Boyd location.

Sylvie H

BC - 1111 - 73rd Ave, Vancouver - 5/29/13

Very pleasant staff. Rose was a pleasure to deal with. She provided prompt service & looked after all my needs. Just one small thing - some particles of glass were left behind in the driver's side pocket & catchment area near the gear shift.

Karen O

BC - 1111 - 73rd Ave, Vancouver - 5/28/13

Excellent service, excellent repair, done quickly, service car provided. I have used this facility for many years, dating back to when it was Dean Bros Repair. I will continue to go back to them as needed.

Carol W

BC - 1111 - 73rd Ave, Vancouver - 5/27/13

Robin, Rose and staff are very friendly, knowledgeable and thorough. They really look after their customers. They kept me informed throughout the enire process regarding my repairs as well as doing an excellent job. This is the second time I have used their services for an ICBC claim. I will always use Boyd and will continue to recommend to anyone requiring autobody repairs.

Jonine R

BC - 540 John St, Victoria - 5/27/13

"The service was superb right from the first contact on the phone. I was very impressed with Jamie Walton - very professional, efficient and "on it". He explained everything to me and called me a day or so after dropping the car off to give me an update. Michelle was quick and efficient and very pleasant to deal with. What seemed like a nightmare to deal with initially turned out to be nothing to worry about - because the staff at Boyd made it easy and painless. The work they did on the car was beautiful - nobody would ever know that my car had had a bump!"

Cathy S

BC - 1111 - 73rd Ave, Vancouver - 5/27/13

Robin Soni of Boyd was very accommodating with my claim process. I came by with the car and he booked me in as soon as possible. I was out of town while the repairs were being done and he even offered to meet me at the shop on a Sunday upon my return in case I needed the care. The whole process was smooth and Robin was courteous and professional and the work was of the highest quality. Ramon Solinas

Ramon S