British Columbia Feedback

BC - 540 John St, Victoria - 1/18/18

I am writing to express our great satisfaction with the repairs that your firm made to our BMW 550i, in October 2017 (RO #: 2389). While it was parked in an Oak Bay neighbourhood, the car had been sideswiped; by a large, semi-trailer moving truck that was attempting a tight left turn. The right rear corner of the truck's trailer raked the left side of the car from the. The force was sufficient to push the car against the right curb and to drag it forward several feet. Consequently the damage was extensive: three of the four wheel rims were badly scuffed; the left rear tire was ripped; and all body panels from the rear bumper to roughly the mid point of the driver's door were creased, pushed in, and even ripped open in a some places. Your skilful and helpful Estimator, Steve S., explained to us that the repairs would be somewhat ... complicated to perform. We requested our private insurers to approve Boyd Autobody for the repairs based on a very favourable experience that I'd had with your firm several years ago. The BMW remained in your shop for the better part of three weeks; in part because of the time required for subcontractors (wheel repair, alignment) to complete their work and also due to the considerable labour required for disassembly and replacement of some panels. The results of your craftspersons are spectacular. I was permitted to see the repairs at two stages and I was very impressed with their workmanship and the attention to detail throughout. In particular, both the quality of welding to install replacement panels and the finished paint are superb. It is impossible to detect any signs of the repairs, whether in sheet metal alignment, in suface texture, in paint shade, or in degree of brilliance. There is positively no detectable difference from the original, factory finish elsewhere on the car. Beyond the body repairs, every other aspect of the work was similarly returned to 'factory untouched' condition, from the reassembly of the many interior panels and fittings to the restored wheels. It all looks just as it did when we bought the car. Further, it's apparent that you've been as diligent in inspecting the work as in performing it. There have been no problems of any kind. The car drives as well as it always has, both in town and on the highway; there are no small, left over fasteners or other tiny bits; there are noises or rattles of any kind, the doors and trunk lid close as they should; and the car was thoroughly cleaned inside and out. In summary, the car looks magnificent and it drives perfectly. No less impressive, and an important element of this successful account, is the wonderful attitude and corresponding service by every one of your staff whom we encountered. Beginning with Steve S. each was invariably very kind and helpful in every way including arranging for a rental car for several days. Their competence and accommodating approach reflects very favourably on your firm's guiding principle and excellent leadership. Each was very knowledgeable, well organized, very competent and, especially important, genuinely courteous and very pleasant to deal with -- in summary, a thoroughly professional team in every respect. We would like to compliment them all. With kind regards, read more

Philippe D

BC - 1321 - 3rd Ave, New Westminster - 1/17/18

The service was friendly and fast. They did a really nice job and had my car detailed and washed once I Came to pick it up.

Emese L

BC - 9666 King George Blvd, Unit B, Surrey - 1/17/18

I would have to say that I am very impressed with the service at Boyd. When I called them to get my car repaired in December (which is one of the busiest times) they were quick to get me an appointment as they knew I wanted my car fixed before the New Year. Not only did Boyd get me in quick, when I showed up at 9:00 a.m. to drop my car off they already had my courtesy car there waiting for me so I could get to work on time. The receptionist was helpful as well as my Estimator Alicia. I had some concerns with my damage as my car was hit on my back door side where my little ones sit. Alicia and the body man (Paul I think) allowed me to show them where all the damage was and where my main concerns were. They both assured me it would all be fixed. When I picked up my car it was so shiny and clean (the inside too) and every worry I had was ... gone. It looked brand new. I am so impressed with the repair and service I received. I would recommend anyone go to this shop. read more

Courtney F

BC - 1111 - 73rd Ave, Vancouver - 1/12/18

Was so impressed with the service given by Robin, Peter, Rose and all the wonderful people at this location. They went above and beyond to help me get my car up and running again. Supplied me with a lender from Enterprise, as well. Top notch service. Cheers

Andrea M

BC - 2663 Sooke Rd, Langford - 1/10/18

Friendly and professional. Even when I forgot to show up for the first appointment that I booked.

Tom M

BC - 2663 Sooke Rd, Langford - 1/10/18

Excellent, friendly, clear & efficient service

Elizabeth L

BC - 540 John St, Victoria - 1/9/18

My repair was relatively minor, dents and repainting the front bumper. The work done was excellent and the interior of my car was as clean as when the car was new!

Robert W

BC - 2663 Sooke Rd, Langford - 1/9/18

Repairs were done ahead of schedule and they did a fantastic job.

Jessica M

BC - 540 John St, Victoria - 1/9/18

Courteous and friendly service. Excellent work and impressively prompt response for our claim. I would highly recommend Victoria Boyd

Patricia M

BC - 7378 6th St, Burnaby - 1/7/18

Went above and beyond to help us!!! Great auto body facility and great employees A+++++++++++

Marcus f

BC - 2663 Sooke Rd, Langford - 1/5/18

Excellent service at Boyd's Sooke Road location. :-)

Elizabeth L

BC - 2663 Sooke Rd, Langford - 12/30/17

We have used Boyd's several times in the past and wouldn't even think of taking our vehicles anywhere else. We have consistently experienced friendly and timely service, prompt feedback and fair pricing. Boyd definitely is the place to go! Thanks for fixing up my MINI - it looks awesome!!!

Sonia C

BC - 2663 Sooke Rd, Langford - 12/29/17

Fast and efficient service.

Rangeet R

BC - 1111 - 73rd Ave, Vancouver - 12/27/17

The service was great! I was rear-ended and brought my car in for an estimate. The estimate was quick and they told me they would replace my bumper, and it would be a 1 - 2 day job. I brought my car in at 8:15am, and received a call that afternoon saying it was fixed. The staff are so friendly and did such an amazing job with my car. It really made an inconvenient and frustrating experience very smooth and painless. Thank you!

Maria R

BC - 7378 6th St, Burnaby - 12/27/17

I had a very pleasant experience with Boyd autobody shop. They are very kind and explain the full process very clear. Everything was going smoothly. Thank you!

Hosu P